Refund and Replacement Policy

Last updated: 24 July 2026

At VoidedDreams, each product is made especially for you after your order is placed. We carefully review every reported issue and want to make things right when an item arrives damaged, defective or different from what you ordered.

Damaged, Defective or Incorrect Items

Please contact us within 30 days of delivery if:

• Your item arrived damaged.

• Your item has a manufacturing or printing defect.

• You received the wrong product, design, size or colour.

• Part of your order is missing.

Please contact us and include:

• Your order number.

• A brief description of the issue.

• Clear photographs showing the entire item and the problem.

• A photograph of the packaging or shipping label, when relevant.

Please do not return or dispose of the item unless we ask you to do so. In most cases, a physical return will not be required.

Once we have reviewed the information, we will offer an appropriate resolution. This may be:

• A replacement sent at no additional cost; or

• A refund to your original payment method.

Refunds may take several business days to appear, depending on your bank or payment provider.

Change-of-Mind Returns

Because our products are printed and made to order, we do not accept returns, exchanges or refunds for change of mind when the item has been produced correctly and matches the order placed.

This includes situations where:

• The customer selected the wrong size, colour or product.

• The customer no longer wants the item.

• The customer expected a different result despite the product matching its listing description.

• Minor colour differences result from differences between screen displays and printed materials and do not amount to a defect.

Please review the product description, measurements, colour options and delivery details carefully before completing your purchase.

Order Changes and Cancellations

Orders may enter production shortly after they are submitted. Please contact us as soon as possible if you need to request a change or cancellation.

We will try to assist, but we cannot guarantee that an order can be changed or cancelled once production has started. Orders that have already entered production are generally not eligible for cancellation or a change-of-mind refund.

Incorrect Shipping Information

Customers are responsible for entering a complete and accurate delivery address at checkout.

Please contact us immediately if you notice an error. We cannot guarantee that the address can be changed once an order has entered production or been dispatched. Additional costs associated with resending an order due to an incorrect address may be the customer’s responsibility.

Lost or Delayed Orders

Estimated delivery dates are provided as a guide and are not guaranteed. Occasional delays may occur due to postal services, customs, severe weather or other circumstances outside our control.

Please contact us if your tracking information indicates that the parcel may have been lost. We will investigate the shipment and provide an appropriate resolution where applicable.

Consumer Rights

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or any other applicable consumer protection law.

Where an item has a major problem, is unsafe, is substantially different from its description or otherwise fails to meet a mandatory consumer guarantee, you may be entitled to a refund, replacement or another remedy as required by law.

Contact Us

For questions or problems with an order, please contact us here.

We aim to respond as promptly as possible and appreciate the opportunity to resolve any problem with your order.