Terms of service

Terms of Service

Last updated: 24 July 2026

1. Overview

This website is operated by VoidedDreams from Victoria, Australia.

Throughout these Terms of Service, the terms “we”, “us” and “our” refer to VoidedDreams. The terms “you” and “your” refer to any visitor, customer or person using our website.

By visiting our website, purchasing a product or using any part of our online store, you agree to be bound by these Terms of Service, together with our Refund Policy, Privacy Policy, Shipping Policy and any other policies displayed on our website.

Please read these Terms carefully before using our website. If you do not agree with them, you should not access the website or use our services.

Our store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products and services to you.

2. Eligibility

By using this website or placing an order, you confirm that:

You are at least the age of majority in your state, territory or country of residence.
You have the legal capacity to enter into a binding agreement.
The information you provide to us is complete, accurate and current.
You are authorised to use the payment method provided for your order.

You must not use our products, website or services for any unlawful or unauthorised purpose.

3. Products and Services

VoidedDreams sells products that may include stickers, stationery, notebooks, bookmarks, mousepads, posters, framed prints, digital downloads and other art-inspired products.

Many of our physical products are made to order. This means that production generally begins after your order has been submitted.

We make reasonable efforts to display product images, colours, dimensions, materials and descriptions accurately. However:

Colours may appear differently depending on your device, monitor settings and lighting.
Minor variations may occur between product batches or production facilities.
Product mockups are illustrative and may not represent the exact scale of the product in every setting.
Measurements may vary slightly due to the manufacturing process.

These minor variations will not ordinarily be considered defects unless the product is materially different from its description or does not meet a mandatory consumer guarantee.

We may modify or discontinue products without notice. We may also limit the sale of products to particular customers, countries or regions where reasonably necessary.

4. Made-to-Order Production

Physical products may be manufactured and fulfilled by third-party production partners, including Printify and its associated print providers.

Different products within the same order may be manufactured at different facilities and may arrive in separate packages or on different dates.

Although third-party providers may manufacture or deliver your order, your purchase is made from VoidedDreams. Questions, concerns and requests relating to your order should be directed to us using the contact details at the end of these Terms.

Production partners do not independently determine our store policies and should not be contacted as a substitute for contacting VoidedDreams.

5. Orders

Submitting an order is an offer to purchase the selected products under these Terms. An order is not considered accepted until we issue an order confirmation and successfully process the required payment.

We reserve the right to refuse, limit or cancel an order where reasonably necessary, including where:

The product is unavailable.
Payment cannot be authorised.
The order appears fraudulent or unauthorised.
Incorrect pricing or product information was displayed because of an obvious technical error.
The order breaches these Terms or applicable law.
We cannot deliver the product to the address provided.

If we cancel an order after payment has been collected, we will refund the affected amount using the original payment method, subject to applicable law.

We may limit quantities purchased per person, household, account, payment method, billing address or shipping address.

6. Order Information

You agree to provide current, complete and accurate billing, delivery and contact information.

You are responsible for checking your:

Product selection.
Size and colour selection.
Delivery address.
Email address.
Personalisation details, where applicable.

Please contact us immediately after ordering if you identify an error. Because products may enter production shortly after an order is submitted, we cannot guarantee that changes can be made once production has begun.

We are not responsible for delays or additional costs caused by inaccurate or incomplete information supplied by the customer, except where responsibility cannot legally be excluded.

7. Prices and Payments

Prices are displayed in the currency shown at checkout.

We may change product prices at any time. Price changes will not affect an order that has already been accepted, except where an obvious pricing error has occurred.

You agree to pay:

The displayed product price.
Applicable shipping charges.
Applicable taxes shown at checkout.
Any additional charges clearly disclosed before completing your purchase.

Payment must be successfully authorised before an order is placed into production.

Payments may be processed through Shopify Payments or another third-party payment provider. We do not directly store complete payment-card details.

8. Taxes, Customs and Import Charges

Depending on your delivery location, an order may be subject to customs duties, import taxes, processing fees or other government charges.

Unless these charges are collected during checkout, they are generally the responsibility of the recipient. VoidedDreams does not control charges imposed by customs authorities and cannot guarantee the amount that may be payable.

Customers are responsible for checking their country’s import requirements before ordering.

9. Shipping and Delivery

Estimated production and delivery times are provided as estimates only. They are not guaranteed delivery dates unless we expressly state otherwise.

Orders may be delayed by circumstances outside our reasonable control, including:

Postal or courier disruptions.
Customs processing.
Severe weather.
Public holidays.
Production interruptions.
Incorrect delivery information.
Events affecting transport or supply networks.

Risk in a physical product passes to you when the product is delivered to the address provided, except where applicable law provides otherwise.

Please review our separate Shipping Policy for additional information about production times, tracking, delayed parcels, lost packages and incorrect addresses.

10. Cancellations

Orders may enter production shortly after they are placed.

Cancellation requests must be submitted as soon as possible. We will attempt to assist, but we cannot guarantee cancellation once production has begun.

A made-to-order item that has already entered production will generally not be eligible for cancellation because of a change of mind.

Nothing in this section limits any cancellation right or remedy that must be provided under applicable consumer law.

11. Returns, Refunds and Replacements

Our Refund and Replacement Policy forms part of these Terms.

Because physical products are made to order, we generally do not accept returns, refunds or exchanges for change of mind, including where the customer:

Selected the wrong size, colour or product.
Provided an incorrect address.
No longer wants the item.
Expected a result that differs from the product despite the product matching its listing description.

We will assess reports involving damaged, defective, missing or incorrectly produced items.

Nothing in our Refund Policy or these Terms excludes any right or remedy that cannot legally be excluded.

12. Australian Consumer Law

Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, condition, warranty, right or remedy provided by the Australian Consumer Law or another applicable law where doing so would be unlawful.

Where a product has a major failure, an eligible customer may be entitled to choose a refund or replacement. Other remedies may apply where a failure is minor.

Any voluntary store policy we offer applies in addition to, and does not replace, mandatory consumer rights.

13. Digital Products

Certain products may be provided as digital downloads.

Unless a product listing expressly states otherwise, purchasing a digital product grants you a limited, non-exclusive, non-transferable licence to use the file for personal purposes only.

You must not:

Resell or redistribute the digital file.
Upload the file to another website, marketplace or file-sharing service.
Share the file with others for their independent use.
Claim the artwork as your own.
Use the file to create products for commercial sale.
Modify the file and sell or redistribute the modified version.
Use the file as part of a trademark, business logo or brand identity.

Due to the nature of digital products, orders generally cannot be cancelled or refunded once a download link has been accessed or the file has been delivered, except where the file is defective, incorrectly supplied or a refund is otherwise required by law.

Digital products may vary in colour when viewed on different screens or printed using different printers, inks, paper, settings or professional printing services. Customers are responsible for confirming that the file dimensions and format are suitable for their intended use.

14. Intellectual Property

Unless otherwise stated, the website and its content—including original artwork, graphics, photographs, product designs, branding, text, logos, layouts and downloadable files—are owned by or licensed to VoidedDreams and are protected by applicable intellectual-property laws.

You may access the website and view its content for personal, non-commercial purposes.

You must not reproduce, copy, modify, distribute, publish, sell, license or commercially exploit our content without prior written permission.

The inclusion of an artwork, historical image or public-domain element in a product does not grant permission to copy our original product design, layout, adaptation, presentation, photography, branding or accompanying content.

15. Customer Reviews and Submitted Content

When you submit a review, photograph, comment, suggestion or other content to us, you confirm that:

You created the content or have permission to submit it.
The content does not infringe another person’s rights.
The content is accurate and is not misleading.
The content is not unlawful, abusive, defamatory or harmful.

You grant us a non-exclusive, worldwide, royalty-free licence to display, reproduce and use submitted content for operating and promoting our store, subject to applicable privacy law.

We may remove submitted content that breaches these Terms or is otherwise inappropriate.

16. Prohibited Uses

You must not use our website or services:

For an unlawful, fraudulent or deceptive purpose.
To violate intellectual-property or privacy rights.
To distribute malicious code, viruses or harmful software.
To collect information about other users without permission.
To interfere with the security or operation of the website.
To submit false information.
To send spam, phishing messages or abusive communications.
To impersonate another person or organisation.
To attempt to bypass website security or access restrictions.

We may suspend or terminate access where these Terms are breached.

17. Third-Party Services and Links

Our website may use or link to third-party services, including Shopify, Printify, payment providers, delivery providers and social-media platforms.

Third-party websites and services operate under their own terms and privacy policies. We are not responsible for independently operated third-party websites, their content or their practices.

The inclusion of a third-party link does not necessarily mean that we endorse every product, statement or service offered by that third party.

18. Accuracy of Website Information

We aim to keep the information on our website accurate and current. However, occasional typographical errors, inaccuracies or omissions may occur in product descriptions, prices, promotions, shipping information or availability.

We may correct errors and update information at any time. Where an error materially affects an accepted order, we will contact you and provide an appropriate option, which may include confirming the corrected order or receiving a refund.

19. Disclaimer of Warranties

To the maximum extent permitted by law, the website and its general informational content are provided on an “as available” basis.

We do not guarantee that:

The website will always be available or uninterrupted.
Every technical error will be corrected immediately.
The website will be free from all harmful components.
Product availability will remain unchanged.
Information supplied by external providers will always be error-free.

This section does not exclude any warranty or guarantee that cannot legally be excluded.

20. Limitation of Liability

To the maximum extent permitted by law, VoidedDreams will not be liable for indirect, incidental, special or consequential loss arising solely from the use of, or inability to use, the website.

Where our liability cannot legally be excluded, it will be limited only to the extent permitted by applicable law.

Nothing in these Terms limits liability for fraud, wilful misconduct, personal injury caused by negligence, breach of mandatory consumer guarantees or any other liability that cannot legally be limited.

21. Indemnification

To the extent permitted by law, you agree to compensate VoidedDreams for reasonable losses, costs or claims arising directly from:

Your unlawful use of the website.
Your material breach of these Terms.
Content you submit that infringes another person’s rights.
Fraudulent or intentionally harmful conduct.

This section does not require you to compensate us for losses caused by our own negligence, unlawful conduct or breach of these Terms.

22. Privacy

Your submission of personal information through the store is governed by our Privacy Policy.

Our service providers may process information required to process payments, manufacture products, fulfil orders, arrange delivery, prevent fraud and provide customer support.

Please review our Privacy Policy for further information about how personal information is collected, used and disclosed.

23. Changes to These Terms

We may update these Terms when our products, business practices, services or legal obligations change.

The current version will be published on this page with a revised “Last updated” date.

Changes will apply from the date they are published. Changes will not retrospectively alter the agreed terms of an order that has already been accepted unless required by law or agreed with the customer.

24. Termination

We may suspend or terminate your access to the website if you materially breach these Terms, engage in fraudulent activity or use the website in a manner that may cause harm to us, our customers or our service providers.

Any provisions that are intended to continue after termination—including intellectual-property, payment, limitation-of-liability and dispute provisions—will remain in effect.

25. Severability

If any part of these Terms is found to be unlawful, invalid or unenforceable, that part will be limited or removed only to the minimum extent necessary.

The remaining provisions will continue in effect.

26. No Waiver

If we do not immediately enforce a right under these Terms, this does not mean we have waived that right.

A waiver will only be effective where it is expressly provided in writing.

27. Entire Agreement

These Terms, together with our published policies and any information presented during checkout, constitute the agreement between you and VoidedDreams concerning your use of the store and your purchase.

If there is an inconsistency, mandatory consumer law will take priority, followed by any specific terms agreed for the order, these Terms and our other published policies.

28. Governing Law

These Terms are governed by the laws of Victoria, Australia, without excluding any mandatory consumer protections that apply in the customer’s location.

The parties submit to the courts and tribunals with jurisdiction in Victoria, Australia, except where applicable law gives the customer the right to bring a claim in another jurisdiction.

Before beginning formal proceedings, we encourage customers to contact us so that we can attempt to resolve the issue fairly and promptly.

29. Contact Information

Questions about these Terms or an order should be sent to:

Store: VoidedDreams
Website: www.voideddreams.com
Contact: Please visit our contact page here.