Shipping Policy

Last updated: 24 July 2026

Many VoidedDreams products are made to order through third-party production partners. Please review the following information before placing your order.

Processing Times

Most physical products require approximately 2–7 business days for production before shipping.

Production time is separate from delivery time and may be longer during holidays, peak shopping periods or unexpected manufacturing delays.

Shipping Costs and Delivery Estimates

Available shipping options, costs and estimated delivery times are displayed during checkout.

Delivery dates are estimates only and cannot be guaranteed. Delays may occur because of customs processing, severe weather, postal disruptions, public holidays or other circumstances outside our reasonable control.

Please allow additional time for international orders.

Separate Shipments

Products in the same order may be produced at different facilities. This means your order may arrive in separate packages and on different dates.

Each parcel may have its own tracking number, and the shipping label may display the name or address of a production partner.

You will not be charged additional shipping fees after checkout simply because your order is divided into multiple parcels.

Tracking

Where tracking is available, you will receive a shipping confirmation after your parcel has been prepared for dispatch.

Tracking information may take several business days to update after a label is created. Tracking availability and detail depend on the destination, carrier and selected shipping service.

Incorrect Addresses

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please review your address carefully before placing your order. We will try to correct address errors when notified quickly, but changes cannot be guaranteed once production or shipping has begun.

Additional production or shipping costs may apply if an order must be replaced or resent because an incorrect or incomplete address was provided.

Returned or Unclaimed Parcels

Parcels may be returned when:

• The address is incorrect or incomplete.

• Delivery is refused.

• The parcel is not collected.

• The carrier cannot complete delivery.

Returned parcels are not automatically eligible for a refund or free replacement. Additional shipping or production charges may apply when the return resulted from customer-provided information or failure to collect the parcel.

Lost or Delayed Orders

Please allow the estimated delivery period to pass before reporting an order as delayed.

If a parcel is confirmed as lost, we may provide a replacement or refund, depending on the circumstances and applicable consumer law.

If tracking shows that an order was delivered but it cannot be located, please check safe-drop areas, neighbours, building reception and local pickup locations before reporting the issue.

Damaged or Incorrect Items

Please report damaged, defective or incorrectly produced items within 30 days of delivery.

You may be asked to provide your order number, photographs of the item, close-up photographs of the problem and images of the packaging or shipping label.

Please do not return or dispose of the product unless instructed to do so.

These issues are handled under our Refund and Replacement Policy.

Customs and Import Charges

International orders may be subject to customs duties, import taxes or processing fees.

Unless these charges are collected during checkout, they are the responsibility of the recipient. VoidedDreams does not control customs charges or delays.

Orders refused because of unpaid customs or import charges may not qualify for a full refund. Original shipping and return costs may be deducted where legally permitted.

Digital Products

Digital products are delivered electronically and do not require physical shipping.

No physical item will be sent unless the product listing clearly states otherwise.

Consumer Rights

Nothing in this Shipping Policy excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable consumer protection laws.